Refund policy

Refund Policy

Last updated: September 4, 2026

We want you to love what you ordered. If something is not right, here is how returns work at Just The Strip.

Retail customers

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unopened, unused, and in its original packaging, and you will need your order number or proof of purchase. Because our products are skincare and personal care items, we are not able to accept returns on anything that has been opened or used, and we cannot accept returns on sale items or gift cards.

To start a return, email hello@justthestrip.com with your order number and let us know what you would like to send back. If your return is approved, we will send you a return shipping label along with instructions on where to send the package. Items sent back without first requesting a return will not be accepted.

If you would like a different product, the fastest way is to return the item you have and place a new order for the one you want once your return is approved.

PRO accounts

If you are a licensed professional and Just The Strip products turn out not to be the right fit for your business, we will take back any unopened product from your order and refund it in full, as long as we hear from you within 30 days of delivery. Products must be in new, resalable condition with no damage, price stickers, dings, or dents. PRO accounts are responsible for the cost of shipping the return to us.

To start a PRO return, email hello@justthestrip.com with your order number and the items you are sending back, and we will reply with the return address and instructions.

Damaged, defective, or incorrect items

Please look over your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email hello@justthestrip.com within 7 days of delivery with your order number and a photo, and we will make it right with a replacement or a refund. There is no need to ship damaged items back unless we ask.

Refunds

Once we receive and inspect your return, we will email you to let you know whether the refund has been approved. Approved refunds go back to your original payment method automatically. Please allow a few business days for your bank or card company to post it.

Questions about a return? Email hello@justthestrip.com or call 303-319-5056.