FAQs
If you cannot find your answer here, email hello@justthestrip.com or call 303-319-5056. You will hear back from a real person, and usually from an esthetician.
For licensed professionals
Do I need to apply or log in to get PRO pricing?
No. There is no application, no portal, and no login. If you are a licensed waxer, sugarist, esthetician, cosmetologist, or salon owner with an active business, go to our For the Pros Only collection, add what you need, and check out with your business name and email. PRO pricing is already built into the 3 packs and PRO only products you see there.
How do you confirm I am a professional?
We check every 3 pack and PRO product order before it ships. Most of the time your business name and email tell us what we need. If we cannot confirm you, we will email you and ask for one of the following: a state esthetician or cosmetology license, a business registration, a Google Business Profile, a booking link, or a business website or social page showing your services. If we cannot confirm an active business, we refund the order rather than ship it, because keeping PRO pricing for pros protects your margin.
How does PRO pricing work?
Every retail product we make is also sold as a PRO 3 pack at half of retail, so a $30 retail item costs you $15 each when you buy three. That is your margin for resale, or your cost for treatment room use. PRO only products like soft wax, bulk pre and post waxing oils, 8 oz PRO Nourishing Oils, and lash lift and brow lamination supplies are priced for professional use and never appear in the retail shop.
Is there a minimum order?
No minimum. A single 3 pack is a PRO order. Orders of $200 or more ship free, with a few heavy items excluded, so many pros find it worthwhile to combine a few 3 packs in one order.
How do I get sales tax removed?
Email a copy of your current resale certificate for the state your orders ship to hello@justthestrip.com before you place your order, and we will mark your account tax exempt going forward. We are not able to refund sales tax on orders placed before a certificate is on file.
Can I try the products before I buy 3 packs?
Yes. Our Pro Retail Starter Kits pair a full size ingrown hair serum with a full size Nourishing Oil for $10, or add Simply Pure Body Wash in the Deluxe kit for $15, so you can run the routine on yourself and on clients first. We also offer sample kits for the lash lift and brow lamination system. Starter kits are for licensed professionals with an active business, and we limit them to four single retail products per customer.
Can I sell Just The Strip products in my studio and on my website?
You can retail our products to your clients in your studio, and many pros do. If you want to sell them on your own website, email us first so we can talk through how to do that well. Our products may not be sold on Amazon, eBay, Walmart, or similar marketplaces without our written consent.
Do you offer training or certification?
No. We are a product company. Our lash lift and brow lamination system is sold to professionals who are already licensed and trained in those services, and the protocols and training video we provide show how we use our own products, not how to perform the service. Please complete training with a qualified educator in your state before purchasing professional only products.
Do you have printed materials for my retail shelf?
Yes. Aftercare cards, product info cards, and brochures are in our Retail Display Tools collection, and printable versions are on our PRO Printables page. They are the same materials we use at Wax & Lash, our Denver studios.
Ordering and shipping
Where do orders ship from, and how fast?
Every order ships from our home base in Southern Oregon within one to two business days, Monday through Friday. You choose USPS or UPS at checkout and receive tracking by email. We currently ship within the United States only.
Do you offer free shipping?
Yes, on orders of $200 or more. A few heavy professional items are excluded: soft wax, 16 oz and gallon Pre and Post Waxing Oils, and 8 oz PRO Nourishing Oils. When one of those is in your cart, its shipping charge covers only its own freight, and the rest of your order over $200 still ships free.
Why is shipping charged on wax and bulk oils?
A case of wax weighs almost 30 pounds and can cost close to $50 to ship across the country. As a small family owned business we cannot absorb that, so we charge shipping on those items at rates as close to our actual cost as we can. If you are ever charged $2 or more over what we actually paid to ship your order, we refund the difference automatically and email you.
My order arrived damaged or something is missing. What do I do?
Email hello@justthestrip.com within 7 days of delivery with your order number and a photo, and we will send a replacement or a refund. We ship glass and pack carefully, but carriers are not always gentle. There is no need to ship damaged items back unless we ask.
Returns
What is your return policy?
Unopened products in their original packaging can be returned within 30 days of delivery. Retail customers email us to start a return and we send a return label. PRO accounts can return unopened product from an order for a full refund and pay the return shipping. Because our products are skincare, we cannot accept anything that has been opened or used, and sale items and gift cards are final sale. The full policy is on our Refund Policy page.
Can I exchange a product?
The fastest way is to return the unopened item and place a new order for the one you want once the return is approved.
Products and ingredients
Where are your products made?
Most of our products are made by us in small batches in Southern Oregon, including our Nourishing Oils and PRO Nourishing Oils, Pre and Post Waxing Oils, Simply Pure Body Wash, sugar scrubs, and brow and lash conditioning oils. Truth Serum, Smooth Operator, and our lash lift formulas are made for us by manufacturing partners, and we are actively moving more of our line to US manufacturing. Every product page says where that product is made.
Which products are safe during pregnancy?
Truth Serum, Nourishing Oils, Simply Pure Body Wash, and our sugar scrubs are safe during pregnancy and nursing, so together they form a complete pregnancy safe routine. Smooth Operator contains salicylic acid and should be swapped for Truth Serum during pregnancy and for anyone with an aspirin allergy. Clients with specific concerns should check with their doctor.
Do your products contain nuts?
Some do. Our Nourishing Oils in Silky Smooth Sandalwood, Slow Your Roll Lavender, Dreamsicle, and Lemon Dream contain sweet almond oil. Plain Jane Nourishing Oil, PRO Nourishing Oil in Plain Jane, and all of our sugar scrubs are nut free. Full ingredient lists are on every product page, and Plain Jane is the safe choice for a studio that wants one oil for every client.
Are your products for men too?
Yes. Ingrown hairs and razor bumps do not care about gender, and our serums, oils, and body wash are used on beards, necks, chests, and backs as often as on bikini lines and legs. Everything we make is for anyone who waxes, sugars, or shaves.
How long do your products last?
Our Nourishing Oils carry an 18 month expiration date from the date of manufacture, and every product is labeled with its own date. Store products at room temperature away from direct sunlight, and keep pumps and caps closed between uses.
Which ingrown hair serum should I choose?
Smooth Operator is the stronger, acid based option for stubborn ingrowns and razor bumps. Truth Serum is acid free, unscented, pregnancy safe, and the right choice for sensitive skin and for facial and brow waxing. Both are safe to apply right after a service. If you are unsure, start with Truth Serum.
About Just The Strip
Who is behind Just The Strip?
Just The Strip was founded in 2020 by Tawnya Fornerod, a licensed esthetician with almost 25 years in waxing, and is owned and operated by Strip LLC in Gold Hill, Oregon. Tawnya and her husband Roeland also own Wax & Lash, a waxing, lash lift, and brow lamination studio in Denver that has been open for almost 13 years, and every product we sell is used there on real clients before it goes on sale.
How do I reach you?
Email hello@justthestrip.com or call 303-319-5056. We answer every message, and if it is a question about a product or a service you will usually hear from an esthetician who has done it.